Terms and Conditions

Terms and Conditions

1. Scope
The following T&Cs apply to all orders placed via online shop TvaLaska.

These T&Cs also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.

2. Contractual partner, formation of contract
The purchase contract is concluded with TvaLaska Ltd, Ke Kůtám 31, Frydek-Mistek Chlebovice, 739 42, IČ: 099 03 712.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text
The language available for concluding the contract is English.
We save the text of the contract and forward the order data and our T&Cs to you by e-mail. The text of the contract cannot be accessed via the internet for security reasons.

4. Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

We only dispatch goods en route; pick up by the customer is not possible.

We do not deliver to packing stations.

5. Payment
The following payment methods are basically available in our online shop:

Advance payment
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

Credit Card
With the submission of the order, you are sending us your credit card details at the same time.
After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

PayPal
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

SOFORT Online Bank Transfer
After placement of the order, you will be forwarded to the online SOFORT GmbH website. In order to pay the invoice amount via SOFORT, you must have an online banking account with PIN/TAN process for participating in SOFORT, identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the order process. The payment transaction will be carried out by SOFORT and debited to your account directly thereafter.

6. Retention of title
The goods shall remain our property until full payment is made.
For businesses, the following applies additionally: We reserve ownership of the goods until complete settlement of all claims arising from a current business relationship. You may resell reserved goods in ordinary business operations; you shall assign any claims arising from this resale – irrespective of connecting or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims; however, we may likewise collect the claims ourselves, should you fail to fulfil your payment obligations.

7. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.

Customer service: Our customer service is available for queries, complaints and claims on working days from 8 a.m. to 4 p.m. (GTM +2) via phone at +420 721 219 146 as well as via email at protebe@tvalaska.cz.

9. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

10. Final provisions
If you are a business, German law applies, to the exclusion of the UN Sales Convention.

If you are a "Kaufmann" within the meaning of the German Commercial Code (HGB), public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.

 

Legal

TvaLaska Ltd.
Ke Kůtám 31
Frydek-Mistek Chlebovice
739 42
IČ: 099 03 712
2601938271/2010


Customer service:
protebe@tvalaska.cz
+420 721 219 146

 

Payment and shipping

SHIPPING

We do our best to dispatch orders within 24 hours or as quickly as possible. Please note that on occasions, such as during holidays and large sales events, there may be a slight delay in processing time.

 

You can choose one of the following delivery options:

Shipping type

under 50€

over 50€

Delivery by DHL or GLS (Europe only)

7-10 €

FREE

Delivery by UPS (worldwide)

10-13 €

FREE

Express Delivery by UPS (worldwide)

14-20 €

FREE (above 200€)

 

1) Delivery by DHL or GLS (EUROPE only)

Orders placed after 8 am will be processed the next working day.
You should expect delivery within 2-4 working days.
Ideally a parcel is delivered to you personally. If nobody is present, the courier will ask a neighbour if they can accept the parcel on your behalf. If this is not possible, please contact DHL directly about other deliver possibilities.

2) Delivery by UPS (worldwide)

Orders need to be placed before noon for same day dispatch.
Orders placed after noon will be processed the next working day.
You should expect delivery within 3-7 working days.

3) Express delivery by UPS (worldwide)

Orders need to be placed before noon for same day dispatch.
Orders placed after noon will be processed the next working day.
You should expect delivery within 1-2 (max. 3) working days.

 

PAYMENT

Please choose one of the options below that is the most convenient for you. You will first receive an order confirmation. Your invoice will be issued when the payment has been received.

1) Online payment via PayPal

The simplest and fastest payment method. PayPal payments are usually confirmed within a few minutes.
The advantage of this method is that the bank details of one party are never communicated to the other party during a transaction. You need to only provide your PayPal account through a secure login.
If you choose to pay via PayPal, you will be automatically directed to your PayPal account.

 

2) Online payment via Credit or Debit card (BRAINTREE)

The advantage of paying by credit card is that we receive the money without any delay. So your order can be processed quickly.
When you pay by credit card, you will be required to provide us with your card number and the expiry date. You will be then redirected to a secure server wherein your data will be verified in order to avoid any kind of fraud or abuse. For this, the server is in the encrypted mode and all the information received is coded (SSL). So, none of your information is clearly visible on the Internet.
We accept MasterCard and Visa.

 

3) Bank transfer

If you choose to pay by bank transfer, you will automatically receive an e-mail giving you further instructions on how to complete the transaction.
Once the payment is credited to our account, we will proceed with your order right afterwards.

 

4) iDeal, Bancontact or SOFORT with Mollie

Thanks to the payment provider Mollie, we can now accept several new payment methods:
iDeal – instant bank payment available in the Netherlands.
Sofort – instant bank payment available in Austria, Belgium, Germany, Italy, Netherlands, Poland, Slovakia, Spain, Switzerland etc.
Bancontact / Mister Cash – instant payments in Belgium.
Bitcoin - pay from your preferred bitcoin wallet by scanning the QR code.

 

If you have any questions concerning shipping and payment, please call us on +420 721 219 146 or contact us at protebe@tvalaska.cz.

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